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 We are happy to help with any questions you may have. If your question isn't answered with the following info, please contact us.
How soon will I receive my bracelet after I place the order? TOP We keep a large stock of beads on hand so it is only in rare cases that something will need to be ordered. Because of this, we typically will ship your items very quickly...usually within 2 days. Special orders will in most cases add 2-4 days to shipping time. Engraved mother of pearl or onyx beads can add several days to shipping time since these beads are specially made for us. What payment methods do you accept? TOP Is this a secure site? TOP I'd rather not email you. Can I call you instead? TOP Please call us toll free with any quesitons: 1-877-U-Glitter A word about emails....When we receive customer emails, we respond the same day the email is received. In many cases, we respond immediately. Please note that if you do not receive a response from us in a timely manner, the email may have been sent to your spam folder. Please be sure to check there or revise your email setting to accept mail from us. I am looking for a charm or bracelet style not shown. What should I do? TOP How do I care for my jewelry? TOP Do your best to avoid getting your jewelry wet or exposing it to any chemicals. All sterling silver will tarnish but shine is easily restored using silver polishing cloths which are available for purchase at check-out($4). The crystals on any bracelet can be cleaned with soap and water. Do not wear your bracelet while sleeping as this may cause undue stress on the clasp and the wire. Storing your bracelet in a zip-lock plastic bag when you are not wearing it will help prevent tarnish as well. How do I know what size I need? TOP Please do your best to measure your wrist to avoid having to send your precious bracelet back. You can either measure another bracelet from end to end including the clasp or you can measure your wrist using a cloth measuring tape. If your wrist measures 6.5in, we will typically add up to an inch to this measurement for a correct fit. If this is a gift for an adult, you may use the following guidelines: small-7.0in, medium-7.5in, large-8.0in. Larger sizes are available but additional charges apply. If this is a gift for a child, we can determine size based on the childs age. If the child is very small or very large for their age, please let us know and we will make the proper adjustment. What is your return policy? TOP Your satisfaction is our ultimate goal. If you have any problems with your jewelry, please contact us. To ensure your happiness, we will email a picture of your jewelry before it is shipped. If you receive your bracelet and the size is incorrect, please contact us for return info. We will re-size for free(minus shipping) within 30 days of purchase. What about shipping and sales tax? TOP Shipping is $4.50 for first class, $6.50 for Priority and $18.80 for Express(overnight). 7% sales tax will be charged in RI only. We are now offering international shipping via First Class International or Flat Rate Priority International. What materials do you use? TOP Only the best!! Bracelets are guaranteed to be .925 sterling silver unless otherwise noted in the description. All crystals are world renowned Swarovski. We use professional strength beading wire made of multistrand stainless steel cable coated with nylon. This wire delivers the best flexibility while being extremely strong. What if my bracelet breaks? TOP We stand behind all of our jewelry but accidents happen. If your bracelet breaks within 90 days of purchase, we will fix it for free(minus shipping). Contact us for info on returning your bracelet. Please send back as many beads as possible when returning your bracelet. If you need repairs after 90 days, it will cost $8 per strand plus the cost of any replacement beads. Do you offer gift wrapping? TOP Yes, any item can be gift wrapped for an additional $6. You will be given this option at check-out. What are Wire Guards or Wire Guardians? TOP |
